Privacy Policy

1. Introduction and Scope

SmartLogicAI ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal data in connection with our website, applications, and services.

This policy applies to residents of Indonesia and other Southeast Asian countries as outlined in the scope. We comply with applicable data protection laws including Indonesian Law No. 27 of 2022 on Personal Data Protection.

2. Information We Collect

2.1 Personal Data

We collect personal data that you voluntarily provide, including:

• Contact information (name, email, phone number, address)
• Company information (organization name, industry, size)
• Account credentials (username, password)
• Payment information (billing address, payment method)
• Communication preferences and feedback

2.2 Usage Data

We automatically collect information about how you interact with our services:

• Device information (IP address, browser type, operating system)
• Access logs and timestamps
• Pages visited and features used
• Duration and frequency of visits
• Referring website or search terms

2.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience. See our Cookie Policy for detailed information.

3. How We Use Your Information

We use collected information for the following purposes:

• Providing and improving our services
• Processing transactions and sending related information
• Sending promotional communications (with consent)
• Responding to inquiries and providing customer support
• Conducting analytics and market research
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Data Sharing and Third Parties

4.1 Service Providers

We may share your data with third-party service providers who assist us in operating our website and conducting our business, including:

• Cloud hosting providers
• Payment processors
• Analytics providers
• Customer support platforms
• Email service providers

4.2 Legal Requirements

We may disclose your data when required by law or when we believe in good faith that disclosure is necessary to protect rights, privacy, safety, or property.

4.3 No Sale of Data

We do not sell, trade, or otherwise transfer your personal data to third parties for marketing purposes without explicit consent.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Once data is no longer needed, we securely delete or anonymize it.

6. Your Rights Under Indonesian Data Protection Law

Under Indonesian Law No. 27 of 2022 on Personal Data Protection, you have the right to:

• Access your personal data held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your data (right to be forgotten)
• Request restriction of data processing
• Withdraw consent at any time
• Lodge complaints with relevant data protection authorities

7. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Security measures include:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and testing
• Access controls and authorization protocols
• Employee training on data protection

8. International Data Transfers

Some of our service providers are located outside Indonesia. When we transfer data internationally, we implement appropriate safeguards consistent with applicable laws.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware of such collection, we will promptly delete the information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised policy on our website and updating the "Last Updated" date.

11. Contact Information

If you have questions or concerns about our privacy practices, please contact us:

• Email: privacy@smartlogicai.app
• Phone: +62 21 5678 9012
• Address: Plaza Bapindo, Jalan Jenderal Sudirman No. 54-55, Jakarta 12190, Indonesia

12. Data Protection Officer

You may contact our Data Protection Officer at: dpo@smartlogicai.app for data protection related inquiries.